Privacy Policy

Last updated: December 10, 2024

1. Information We Collect

We collect information you provide directly to us when using our Service, including:

  • Personal Information: Name, email address, phone number, mailing address
  • Business Information: Business name, type, EIN/Tax ID, business address
  • Payment Information: Credit card details (processed securely through our payment provider)
  • Communication Data: Emails, support tickets, and other correspondence

2. How We Use Your Information

We use the information we collect to:

  • Process your resale certificate applications
  • Communicate with you about your order and provide customer support
  • Send transactional emails and important service updates
  • Improve our Service and develop new features
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

  • State Agencies: As required to process your resale certificate application
  • Service Providers: Third parties who assist in operating our Service (payment processors, hosting providers)
  • Legal Requirements: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures to protect your information, including:

  • 256-bit SSL encryption for all data transmission
  • Secure data storage with access controls
  • Regular security audits and updates
  • PCI DSS compliance for payment processing

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt-out of marketing communications
  • Request a copy of your data in a portable format

7. Data Retention

We retain your information for as long as necessary to provide our Service and comply with legal obligations. Typically, we retain records for 7 years for tax and legal compliance purposes.

8. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. California Privacy Rights

California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to request deletion. Contact us to exercise these rights.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at: support@resalecertificate.org